The Unit Manager Is Negotiating a Conflict Between the Staff

question 4

Multiple Choice

The unit manager is negotiating a conflict between the staff RNs and nursing assistants.The manager talked to everyone involved and created a list of the main issues.Which step in the negotiation process does this best describe?

• A)Manage the emotions.
• B)Set ground rules.
• C)Clarify the problem.
• D)Perform an opening move.

Recognize the importance of company research prior to an interview.

Prepare effectively for different formats of interviews (phone, video, onsite).

Identify appropriate and inappropriate questions and topics during an interview.

Understand the types of interviews and questions typically used by interviewers.

---

Definitions:

Authority System

A structured framework within an organization that defines levels of authority and responsibility, guiding decision-making processes and hierarchical relationships.

Path-Goal Leadership Theory

A theory that suggests a leader's behavior is contingent to the satisfaction, motivation, and performance of their subordinates.

Participative Leadership

A leadership style characterized by involving employees in decision-making processes, fostering a sense of ownership and enhancing motivation.

Continuous Improvement

The constant search for new ways to improve work quality and performance.