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During a meeting to resolve staffing issues and tardiness on a unit, the manager invites the staff to each take a turn speaking and asks that everyone listen respectfully and avoid making personal or professional disparaging remarks about one another.Which step in the negotiation process does this best describe?
Efficiency
The ability to accomplish a task or goal with the minimal waste of time, effort, and resources.
Credibility
The perception of being reliable, trustworthy, and knowledgeable, essential for effective communication and leadership.
Reciprocity/Obligation Approach
A social exchange principle suggesting that individuals feel compelled to return favors or respond in kind to the actions of others.
Appropriateness
The degree to which an action, response, or behavior matches the expected norms or circumstances.
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