Which of the Following Is NOT a Function of CRM

question 105

Multiple Choice

Which of the following is NOT a function of CRM software, which would help a company to learn as much as possible about customers and create a meaningful one-on-one interaction with each of them?

• A)personalizing customer email so that it addresses their particular needs
• B)quickly identifying customers who call for customer service
• C)calling customers at their homes to promote the latests products
• D)offering products tailored specifically to customers' needs and desires

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Definitions:

Spelling Tests

Evaluations used to assess an individual's ability to accurately spell words from the language being tested.

Lurking Variable

An unseen or unmeasured variable that influences the association between the independent and dependent variables of interest.

Age

The length of time that a person or object has been alive or in existence.

Cause-And-Effect

refers to a relationship between events or variables, where one is the result of the other or others.