Which of the Following Is NOT a Function of CRM

question 105

Multiple Choice

Which of the following is NOT a function of CRM software, which would help a company to learn as much as possible about customers and create a meaningful one-on-one interaction with each of them?

• A)personalizing customer email so that it addresses their particular needs
• B)quickly identifying customers who call for customer service
• C)calling customers at their homes to promote the latests products
• D)offering products tailored specifically to customers' needs and desires

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Definitions:

Views

Different ways of presenting or arranging data or documents on a screen, tailored to specific tasks or user preferences.

Multiple Pages

A document layout or printing option that allows more than one page to be viewed or printed on a single sheet of paper.

Single Contact

An individual entry in a contact list, representing a person or organization with whom communication can occur.

Contacts

Information stored about individuals or organizations to facilitate communication, such as names, phone numbers, and addresses.