The Manager of the Customer Service Division of a Major

question 17

Multiple Choice

The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder over the past 12 months are satisfied with their products.If there are 4 different brands of videocassette recorders made by the company,the best sampling strategy would be to use a:

• A)simple random sample.
• B)stratified random sample.
• C)cluster sample.
• D)self-selected sample.

---

Definitions:

Contract Law

The branch of legal study that deals with the formation, enforcement, and interpretation of agreements between parties.

Co-Insurance Clause

A provision in insurance policies that requires the insured party to bear a portion of the loss, promoting the insured's interest in the property's safety.

Fire Insurance

A type of property insurance that covers damage and losses caused by fire.

Policyholder

An individual or entity who owns an insurance policy and is entitled to coverage and benefits under the policy terms.