Which of the Variables Below Would Be Interpreted as a Natural

question 10

Multiple Choice

Which of the variables below would be interpreted as a natural dichotomy?

• A)age measured by "young" and "old"
• B)gender measured by "male" and "female"
• C)income measured by "low" and "high"
• D)type of crime measured by "nonserious" and "serious"

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Definitions:

Assurance

A guarantee or pledge, often used in the context of service quality, ensuring customer satisfaction.

Empathy

The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.

Tangibles

Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.

Knowledge Gap

A type of service gap; reflects the difference between customers’ expectations and the firm’s perception of those expectations.