Downsizing Usually Results in ____

question 73

Multiple Choice

Downsizing usually results in ____.

• A) higher firm performance
• B) positive evaluation in the stock market
• C) organizational learning
• D) new entrepreneurial ventures

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Definitions:

Customer Goodwill

The favor and positive reputation a business gains through its goods and services in the eyes of its customers.

Adjustment Messages

Communications intended to address and resolve misunderstandings, errors, or complaints in a business context.

Future Business

Prospective or upcoming commercial activities, opportunities, or endeavors a company plans to undertake.

Adjustment Message

is a communication sent by a company in response to a customer complaint, designed to address the issue and rectify the situation, often aiming to maintain or restore customer satisfaction.