If Your Purpose for Writing Was to Ask for a Refund

question 5

Multiple Choice

If your purpose for writing was to ask for a refund for a poor quality coat you purchased at your favorite clothing store, what kind of letter would you write?

• A)a letter to build rapport
• B)a letter to instruct
• C)a letter to persuade
• D)a letter to inform

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Definitions:

Flexible Spending Account Plan

A benefit plan that allows employees to set aside pre-tax dollars for eligible expenses, such as medical or dependent care expenses.

Employee Retirement Income Security Act

The Employee Retirement Income Security Act (ERISA) is a federal law that sets minimum standards for retirement and health benefit plans in private industry to protect individuals in these plans.

Pension Plan Trustees

Individuals or a group of individuals who hold responsibility for managing and overseeing the assets and operation of a pension fund.

Retirees Protection

Measures and policies designed to safeguard the health, income, and overall welfare of retired individuals.