When a Person Perceives That an Event Is a Threat

question 85

Multiple Choice

When a person perceives that an event is a threat to his goals, he engages in a(n)

• A)pessimistic bias.
• B)optimistic bias.
• C)primary appraisal.
• D)secondary appraisal.

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Definitions:

Customer Loyalty

The likelihood of customers to continue purchasing from a specific brand or company due to positive experiences or satisfaction.

Repeat Buying

The act of customers purchasing a product or service from the same company on multiple occasions over time.

Item Fill Rate

A metric that measures the percentage of the total number of items on the order that the firm shipped on time.

On-time

The act of completing a task or delivering a service at the specified or agreed-upon time.