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What is the difference between a cost per call ratio and an order per call ratio?
Positive Reinforcement
A method of strengthening desired behavior by offering motivating incentives or rewards when the behavior is exhibited.
Extinction
A reinforcement contingency in which a behavior is followed by the absence of any consequence, thereby reducing the likelihood that the behavior will be repeated in the same or similar situations.
Negative Reinforcement
A type of conditioning where an undesirable outcome or event is removed following a behavior, increasing the likelihood of that behavior's occurrence in the future.
Social Cognitive Theory
A theoretical framework that emphasizes the importance of observational learning, social experiences, and environmental factors in the development of behaviors.
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