One of the Variables Affecting Sales Performance Is ""Personal Characteristics

question 6

Multiple Choice

One of the variables affecting sales performance is ""personal characteristics."" What can a sales manager do to incorporate aptitude in his/her sales force?

• A) Carefully design recruitment and selection policies
• B) Improve training and supervision
• C) Reduce supervisory pressure
• D) Institute competitive rewards systems
• E) Organize logical and effective territory designs

---

Definitions:

Telephone Professionalism

The practice of maintaining courteous and efficient communication over the telephone in a professional setting.

Automated Phone Systems

Telecommunication systems that manage calls without human intervention, often used in customer service to route calls or provide pre-recorded information.

Interactive Pager

A pager designed for two-way communication. The pager screen displays a printed message and allows the physician to respond by way of a mini keyboard.

Pager Types

Various categories or models of pagers, which are electronic devices used for sending or receiving messages.