Which of the Following Are Goals of CRM

question 3

Multiple Choice

Which of the following are goals of CRM?

• A) To build relationships with customers
• B) To focus on attributes of the company that represent value to the customer
• C) To build customer loyalty
• D) All of the above

---

Definitions:

Average Age

The mean age of individuals within a specific population, calculated by dividing the sum of all individuals' ages by the number of individuals.

Cultural Differences

Variations in the beliefs, values, habits, norms, and behaviors among different groups and societies, affecting international relations, business, and social interactions.

Tolerance

The ability or willingness to tolerate the existence of opinions or behavior that one dislikes or disagrees with.

Workforce

The collective group of individuals engaged in or available for work, either in a specific organization or within the broader economy.