A Customer-Centric Culture Includes

question 10

Multiple Choice

A customer-centric culture includes:

• A) Adopting a partnership business model
• B) Investing money into customer service
• C) Defining the selling role in terms of increasing revenue rapidly
• D) Selling the customer more than what they initially asked for

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Definitions:

Japanese Yen

The official currency of Japan, used as a medium of exchange in the country.

Comparative Advantage

The ability of an individual or group to produce a good or service at a lower opportunity cost than other producers.

Opportunity Cost

The cost of missing out on the next best alternative when making a decision.

Specialize And Trade

The economic practice where individuals or entities focus on a limited scope of production to increase efficiency and then exchange their outputs for varied goods or services.