Johnny Is a Service Employee at a Utility Company

question 60

Multiple Choice

Johnny is a service employee at a utility company. Recently, a customer with a small account has been pestering Johnny each day for service, resulting in a lack of time given to other, more profitable customers. Johnny's manager suggests minimizing how much time is spent on this customer, and slowly weaning him off service calls. Johnny is:

• A) Being unethical
• B) Minimizing customer investment
• C) Firing the customer
• D) Utilizing CRM timetables

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Definitions:

Public Policy

A system of laws, regulatory measures, courses of action, and funding priorities by a government or its representatives.

Medical Resources

Refers to medical supplies, facilities, services, and personnel available to provide healthcare to individuals.

Ageism

Discrimination or prejudice against individuals based on their age.

Senior Citizen's Club

A social organization or recreational group specifically designed for the elderly to participate in activities and socialize.