To the Process Cycle for CRM May Be Broken Down

question 64

True/False

To The process cycle for CRM may be broken down into the following four elements: 
(1) knowledge discovery, (2) market planning, (3) customer interaction and (4) analysis and refinement.

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Definitions:

PHR

Personal Health Record; an individual's health documents and information managed and maintained primarily by the patient.

Electronic Health Records

Digital versions of patients' paper charts, including medical history, diagnoses, medications, treatment plans, immunization dates, allergies, radiology images, and test results.

Startup Cost

The initial expenses required to start a new business, including costs for research, rent, supplies, equipment, and marketing.

Maintenance Cost

The expenses associated with keeping equipment, facilities, or assets in good working condition.