Hillary Knows Several of Her Customers' Copier Machines Are Old

question 51

Multiple Choice

Hillary knows several of her customers' copier machines are old and likely to need frequent repair. Knowing this, she uses a/an __________ strategy to when selling to these customers.

• A) Customer exchange
• B) Transactional partnership
• C) Upgrading
• D) Customer delight
• E) Full-line selling

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Definitions:

Species

A group of living organisms consisting of similar individuals capable of exchanging genes or interbreeding.

Animals Using Tools

The behavior of non-human animals that involves using objects as functional extensions of body parts to accomplish tasks.

Chimpanzees

A species of great ape known for their complex social behaviors and considered to be the closest living relatives to humans.

Gorillas

Large apes native to the forests of central Sub-Saharan Africa, known for their complex social structures and behaviors.