CRM Is Any Application or Initiative That Optimizes Interactions with Customers

question 31

True/False

CRM is any application or initiative that optimizes interactions with customers, vendors or prospects via one or more tops-to-tops.

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Definitions:

Scientific Method

A systematic and logical approach to discovering how things in the universe work, involving observation, hypothesis formation, experimentation, and conclusion.

Formulating A Hypothesis

The process of developing a testable and predictive statement or question based on observations, theories, or existing knowledge.

Discipline of Psychology

The scientific study of the mind and behavior, encompassing various fields such as cognitive, social, developmental, and clinical psychology.

Science of Behavior

The systematic study and investigation of human and animal behavior through controlled and naturalistic observation and disciplined scientific experimentation.