The Salesperson for a New Streak-Free Window Cleaner Made a Sales

question 21

Multiple Choice

The salesperson for a new streak-free window cleaner made a sales call on a janitorial service. The owner of the janitorial service was unaware of the product, so the salesperson had to begin her presentation by getting the service owner to

• A) Analyze product specifications for a window cleaner
• B) Recognize a need for a streak-free window cleaner
• C) Perform an evaluation on how the cleaner worked at job sites
• D) Search for potential suppliers of similar cleaners
• E) Determine how many cases of window cleaner the company uses monthly

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Definitions:

Lose-Lose Conflict

A situation where all parties involved in a conflict end up worse off or do not achieve their objectives.

Conflict Management

The practice of identifying and handling conflicts in a sensible, fair, and efficient manner, with the goal of reaching a resolution that is acceptable to all parties.

Project Time Logs

Records maintained to track the amount of time spent on various tasks or activities within a project, facilitating time management and efficiency.

Relationship Goals

Goals in negotiation that are concerned with the ways people work together.