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When a Financial Institution Considers Charging Additional Convenience Fees for Things

question 158

Multiple Choice

When a financial institution considers charging additional convenience fees for things such as calling into customer service or visiting a teller in person they may be attempting to___________a customer segment group.


Definitions:

Free-Will

The concept that humans have the ability to make choices that are not predetermined by past events or divine intervention.

Ordinary Circumstances

Conditions or situations that are considered usual or normal within a specific context or environment.

Promise

A declaration or assurance that one will do something or that a particular thing will happen.

Material Breach

A significant violation of a contractual obligation that undermines the contract's purpose, giving the aggrieved party the right to terminate the agreement and seek damages.

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