When a Financial Institution Considers Charging Additional Convenience Fees for Things

question 158

Multiple Choice

When a financial institution considers charging additional convenience fees for things such as calling into customer service or visiting a teller in person they may be attempting to___________a customer segment group.

• A)annoy
• B)overcharge
• C)fire/de-market
• D)encourage them to keep their money at home

Understand the dynamics of personal and environmental factors influencing human behavior in organizations.

Understand the concept of organizational culture and its significance in shaping member behaviors.

Identify the key questions and issues related to external adaptation in organizations.

Recognize the importance of internal adaptation for collective identity and commitment within an organization.

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Definitions:

Observational Learning

Learning that results from watching or hearing about a person modeling the behavior.

Social Encouragement

The act of motivating or inspiring individuals through social interaction and support.

Respect

A feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.

External Reinforcements

Rewards or punishments from the external environment that influence and shape behavior.