All of the Following Issues Would Be Addressed by the Codification

question 21

Multiple Choice

All of the following issues would be addressed by the codification of ethics between buyers and sellers with respect to consumer rights, except:

• A)Mattel's Cabbage Patch Snacktime Kids doll catching child's hair in the doll's mouth and causing harm.
• B)Most major universities now offer an extended selection of evening courses for those students who must work full time during the day.
• C)In 4 provinces, insurance companies are not required to notify policy owners if the insurance company has specified the use of non-genuine replacement parts in auto repairs.
• D)Students at a major university formed an action committee to protest a proposed "flat fee" tuition schedule.

Understand the standards and procedures for extending credit in a business-to-business context.

Learn how to acknowledge customer orders and requests effectively and professionally.

Comprehend the process of handling order and credit routine messages, including acknowledgment messages.

Understand the responsibilities and ethical considerations in providing credit information.

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Definitions:

Need Motivation Theories

Psychological theories that propose people are motivated by the desire to fulfill basic needs such as safety, belonging, and self-esteem.

Content Theories

Theories that explain why people have different needs at different times and how these needs motivate behavior, such as Maslow’s hierarchy of needs, Alderfer’s ERG theory, McClelland’s need theory, and Herzberg’s two-factor theory.

Process Theories

Theories that describe the cognitive processes through which needs are translated into behavior, such as equity theory, expectancy theory, and goal-setting theory.

Motivation

Motivation is the internal drive or external stimulus that prompts an individual to take action toward achieving a goal.