The Customer Service Concept Implies Firms Should

question 245

Multiple Choice

The customer service concept implies firms should:

• A)set customer service levels and logistic costs simultaneously in order to achieve strategic goals.
• B)automate customer service.
• C)maximize customer service levels.
• D)minimize customer service levels.

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Definitions:

Hypergeometric Probability

The probability of a given number of successes in a finite population without replacement.

Binomial Distribution

A probability distribution that describes the number of successes in a fixed number of independent trials, each with the same probability of success.

Poisson Distribution

A probability distribution that expresses the probability of a given number of events occurring in a fixed interval of time or space, assuming these events occur with a constant mean rate and independently of the time since the last event.

Hypergeometric Probability

The probability of a certain number of successes in draws from a finite population without replacement, where each draw can result in a success or a failure.