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What Is SERVQUAL? How and Why Is It Used

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What is SERVQUAL? How and why is it used?


Definitions:

Single Task

Focusing on or dealing with only one specific task or activity at a time.

Departmentalization

The process of dividing an organization into different departments, which perform specific roles or tasks, to increase efficiency.

Working Units

Working Units are the functional divisions or departments within an organization, each specialized in specific tasks or operations that contribute to the overall objectives of the entity.

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