You Are Flying First Class from Halifax to Vancouver for a Well-Deserved

question 86

Multiple Choice

You are flying first class from Halifax to Vancouver for a well-deserved vacation. Right behind first class a passenger is playing the harmonica loudly and it is obvious That he has had too much to drink. Your perception of the airline changes and you may not choose this airline again. Because you associate the drunken harmonica player with the airline, this is a problem with__________ when it comes to the uniqueness of
Services.

• A)inventory
• B)inconsisten cy
• C)intangibility
• D)inseparabili ty

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Definitions:

Nonexcludable

A characteristic of a public good, indicating that it is not feasible to prevent non-paying customers from consuming the good.

Excludable

An excludable good is one from which it is possible to prevent people from benefiting unless they have paid for it.

Public Good

A good or service offered to every member of a society for free, provided by either the government or a private entity or group, without seeking profit.

National Defense

Governmental and military measures designed to protect a country from external aggression and threats.