All of the Following Are Correct Statements About How Firms

question 4

Multiple Choice

All of the following are correct statements about how firms are using social media to better serve customers, except:

• A)switching to auto-generated responses
• B)using Twitter to provide immediate answers to questions
• C)conducting an online focus group using Facebook
• D)using Facebook to post helpful user manuals

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Definitions:

Cognitive Therapy

A type of psychotherapy aimed at changing negative patterns of thought to alter behavior and emotions.

Significant Points

Critical or important aspects, factors, or moments that have a major impact on a situation or outcome.

Recent Appraisal

The process of evaluating and interpreting recent events or information.

Self-Actualization

In humanistic theory, the innate tendency to strive to realize one’s potential.