When CIBC Canada Decided to Offer Telephone and Internet Banking

question 145

Multiple Choice

When CIBC Canada decided to offer telephone and Internet banking, this would be classified as what type of service innovation?

• A)basic service improvements
• B)major process innovation
• C)process-line extensions
• D)service-line extensions

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Definitions:

Fraud

A wrongful or criminal deception intended to result in financial or personal gain.

Sell

The act of giving or handing over something in exchange for money.

Business

An organization or enterprising entity engaged in commercial, industrial, or professional activities with the aim of generating profits.

Libel

Any false statement that harms another person’s good name or reputation made in a permanent form, such as movies, writing, and videotape, and communicated to others.