If You Ever Talk to Anyone Who Has Flown on Singapore

question 101

Multiple Choice

If you ever talk to anyone who has flown on Singapore Air, you will no doubt hear that individual praise the food that was served during the flight, the friendliness of the air stewards, and the comfortable surroundings. From this description, you can surmise Singapore Air creates customer value by providing its customers with all of the
Following except:

• A)the best employees.
• B)the best service.
• C)the cheapest price.
• D)the most convenient flight schedules.

---

Definitions:

Stressors

External or internal factors that cause stress to an individual or system, potentially affecting performance and well-being.

Physiological Consequences

The physical effects or outcomes that result from certain actions, behaviors, conditions, or interventions.

Constructive Conflict

Disagreements or disputes that lead to positive outcomes, such as problem-solving, innovation, or strengthened relationships.

Benefits

Various forms of non-wage compensation provided to employees in addition to their normal wages or salaries.