Companies Have Found That Using Social Media Can Reduce Customer

question 33

Multiple Choice

Companies have found that using social media can reduce customer service and support costs. Assuming all else is equal, implementing a social media program may help companies increase their:

• A)profit margins
• B)marketing costs
• C)support costs
• D)price of goods sold

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Definitions:

Grade Level

A classification that indicates the education year or complexity of course content, usually associated with school systems.

One-Way ANOVA

One-Way ANOVA is a statistical test that assesses whether there are statistically significant differences between the means of three or more unrelated groups based on one independent variable.

Treatment

In experimental design, a condition applied to a group of subjects to observe its effect relative to a control group not receiving the treatment.