The Three Principles That Characterize TQM Are Continuous Improvement, Teamwork

question 12

Multiple Choice

The three principles that characterize TQM are continuous improvement, teamwork, and:

• A) third party certification
• B) delegation
• C) participative management
• D) customer focus and satisfaction
• E) distinctive competence

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Definitions:

On-The-Spot Interventions

Immediate actions taken to address an issue or crisis as it occurs, often requiring quick thinking and responsiveness.

Interaction Patterns

Repetitive behaviors or actions that occur during interactions between individuals or groups.

Problematic Family Patterns

Repeated behaviors or dynamics within a family that contribute to conflict or dysfunction.

Social Work Theories

A body of theories that guides social work practice, including understanding human behavior, social environments, and frameworks for intervention.