The Ability to Consistently Perform a Service Well Is Referred

question 12

Multiple Choice

The ability to consistently perform a service well is referred to as service____________ .

• A) reliability
• B) assurance
• C) responsiveness
• D) tangibility
• E) durability

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Definitions:

Lockout

An action taken by employers to prevent employees from working during a labor dispute, as a measure to pressure the union into concessions.

Picketing

Job action during a legal strike when employees circulate at the periphery of the job site to persuade others not to do business with the struck employer.

Workers' Compensation Benefits

An insurance type that offers medical benefits and substitutes wages for workers hurt while working.

Fault

A concept in law that refers to responsibility or blame for wrongdoing, negligence, or failure to act according to legal standards.