The Three Principles That Characterize TQM Are Continuous Improvement, Teamwork

question 12

Multiple Choice

The three principles that characterize TQM are continuous improvement, teamwork, and:

• A) third party certification
• B) delegation
• C) participative management
• D) customer focus and satisfaction
• E) distinctive competence

---

Definitions:

Splitting

A cognitive distortion where an individual fails to bring together the dichotomy of both positive and negative qualities of the self and others into a cohesive, realistic whole, often seen in borderline personality disorder.

Moderate Anxiety

A level of anxiety that is noticeable and may hinder some daily functions but is not debilitating.

Reaction Formation

A defense mechanism where unacceptable impulses are transformed into their opposite, often presented in exaggerated or compulsive behaviors.

Repression

A defense mechanism where distressing thoughts or feelings are unconsciously excluded from consciousness.