Continuous Improvement Is Typically Associated With____________

question 58

Multiple Choice

Continuous improvement is typically associated with____________ .

• A) low morale and reduced customer satisfaction
• B) a reduction in variation and higher customer satisfaction
• C) batch processing and a broad chain of command
• D) a flat organizational structure and a broad chain of command
• E) higher customer satisfaction and a narrower chain of command

---

Definitions:

Vicarious Dissonance

A psychological phenomenon in which an individual experiences dissonance or conflict by observing another person engage in behavior that contradicts their beliefs or values.

Self-Affirmation Theory

A psychological theory suggesting that individuals can maintain their self-integrity by focusing on important aspects of their self-concept, especially when faced with threats.

Representativeness Heuristic

A cognitive short-cut in which instances are assigned to categories or types on the basis of overall similarity or resemblance to the category.

Induced Compliance

A special case of cognitive dissonance: inconsistency is experienced when a person is persuaded to behave in a way that is contrary to an attitude.