One of the Key Assumptions in the Service Business Is

question 78

Multiple Choice

One of the key assumptions in the service business is that success depends on how well employees deliver their services to customers. However, according to the service-profit chain, success depends on ____________ .

• A) the availability of factors of production
• B) autocratic management
• C) a high degree of centralization
• D) how well employees are treated
• E) market size

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Definitions:

Professional Careers

Employment paths that require specialized education or training and are often associated with a high level of responsibility, expertise, and salary.

Never Married

Describes individuals who have never entered into a legally recognized marriage or long-term committed relationship.

Living in Poverty

The condition of not having sufficient resources or income to meet basic needs such as food, shelter, and healthcare.

Capital Balance

The amount of money that owners have invested in a business, plus any profits or minus any losses from the company's operations.