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What is quality? List and define three characteristics of quality for goods and for services. Explain why these characteristics are different for goods and services. Then identify the one dimension that is common in both lists. Finally, specify a good or service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.
Mission Statement
A written declaration of an organization's core purpose and focus that normally remains unchanged over time.
Existence
The state or fact of being real, present, or alive.
Strategic Plans
Those plans that establish the long-range objectives and overall strategy or course of action by which a firm fulfills its mission.
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