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What Is Quality? List and Define Three Characteristics of Quality

question 30

Essay

What is quality? List and define three characteristics of quality for goods and for services. Explain why these characteristics are different for goods and services. Then identify the one dimension that is common in both lists. Finally, specify a good or service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.


Definitions:

Confidentiality

The right of a client or research subject that any information revealed by that individual will not be made public or available to others.

Health Care Delivery

The provision and management of health services to individuals or communities, including medical, preventive, and rehabilitative services.

Northern Areas

Typically refers to geographic regions located in the northernmost part of a country or continent, often characterized by unique climates and ecological features.

Infrastructure

The fundamental facilities and systems serving a country, city, or area, including transportation, communication, water, and power systems.

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