When Teams Are Used Properly and in the Right Settings

question 11

Multiple Choice

When teams are used properly and in the right settings, work teams can .

• A) help organizations respond to specific problems and challenges
• B) dramatically improve company performance
• C) instill a sense of vitality in the workplace that is otherwise difficult to achieve
• D) increase customer satisfaction and service quality
• E) do all of these

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Definitions:

Disappointment

The feeling of sadness or displeasure caused by the non-fulfillment of one's hopes or expectations.

Bad-News Message

A communication that conveys disappointing, unfavorable, or negative information to the receiver.

Goodwill

An intangible asset that represents the value of a business's reputation, brand, and customer relationships.

Apologize

The act of expressing remorse or regret for one's actions or words, often aiming to mend or improve a relationship.