How Are Organizations Using Teams to Help Increase Customer Satisfaction

question 115

Multiple Choice

How are organizations using teams to help increase customer satisfaction?

• A) by instituting a system of increased formalization throughout the organization
• B) by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements
• C) by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale
• D) by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems)
• E) by taking direct responsibility for service quality

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Definitions:

Emotional Distress

A legal term for a psychological response, including anxiety, depression, or trauma, resulting from an experience or situation, often leading to potential compensation in lawsuits.

Prior Restraint

Prior restraint refers to government actions that prohibit speech or other expression before it can take place, often deemed unconstitutional in the context of the First Amendment to the United States Constitution.

New York Times

An American newspaper based in New York City with worldwide influence and readership, known for its comprehensive news coverage.

First Amendment

An amendment to the U.S. Constitution that protects freedom of speech, religion, assembly, the press, and the right to petition the government.