When Resistance to Change Is Based on Insufficient, Incorrect, or Misleading

question 37

Multiple Choice

When resistance to change is based on insufficient, incorrect, or misleading information, managers should use _____________as an approach to manage resistance.

• A) education and communication
• B) participation
• C) negotiation
• D) coercion
• E) change manipulation

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Definitions:

Independent Events

Events whose occurrence or outcome is not influenced by the occurrence or outcome of another event.

P(A and B)

The probability that both events A and B occur.

P(A)

The probability of event A occurring, an elementary concept in probability and statistics.

P(B)

The likelihood that event B will happen.