Faced with Variable Demand and a Perishable Capacity, a Service

question 26

Multiple Choice

Faced with variable demand and a perishable capacity, a service manager can smooth demand by ________.

• A) using part-time help during peak hours
• B) scheduling workshifts to vary workforce needs according to demand
• C) increasing the customer self-service content of the service
• D) using reservations and appointments

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Definitions:

Stimulant Medications

Drugs that increase alertness, attention, and energy by boosting the levels of certain chemicals in the brain.

ADHD

Attention Deficit Hyperactivity Disorder, a neurodevelopmental disorder characterized by problems with focus, impulsiveness, and excessive activity.

Ritalin

A medication commonly prescribed to treat attention deficit hyperactivity disorder (ADHD) and narcolepsy, working by stimulating the central nervous system.

Dopamine

Dopamine is a neurotransmitter involved in many functions, including mood regulation, motivation, and the reward system, affecting how we perceive pleasure.