A 5:00 PM Pickup for FedEx Was Not Workable in Spain Owing

question 27

Multiple Choice

A 5:00 p.m. pickup for FedEx was not workable in Spain owing to extended business hours. This is an example of cultural adoption under which of the following global service strategies:

• A) beating the clock.
• B) service offshoring.
• C) following your customers.
• D) multicountry expansion.

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Definitions:

Limbic System

A complex system of nerves and networks in the brain, involved with instinct and mood, controlling basic emotions and drives.

Age-Related Timing

The schedule or timing of events that is influenced by a person's age or the aging process.

Developmental Milestones

Specific skills or abilities that most children can do by a certain age, used to track physical, mental, emotional, or social development.

Sequence

A specific order in which related events, movements, or things follow each other.