________ Is a Characteristic of Social Media That Is Not

question 18

Multiple Choice

________ is a characteristic of social media that is not useful to service firms.

• A) Easy access
• B) Requiring specialized skills
• C) Immediacy
• D) Flexibility

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Definitions:

Delaying of Action

Postponing a decision or activity to a later time, synonym to delays action but emphasizing the postponement aspect.

Reader Benefits

Advantages or valuable information that readers can gain from engaging with a text.

Report Titles

The heading or the name given to a report that summarizes its contents or focus in a concise manner.

Perceptions of Trustworthiness

Pertains to the degree to which an individual or entity is believed to be reliable, credible, and worthy of trust by others.