According to the SERVQUAL Quality Assessment Instrument, Responsiveness Is the Most

question 33

True/False

According to the SERVQUAL quality assessment instrument, responsiveness is the most important dimension of service quality.

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Definitions:

Net Operating Income

The profit generated from a company's regular business operations, excluding expenses from interest and taxes.

Variable Costing

A costing method that includes only variable costs—direct materials, direct labor, and variable manufacturing overhead—in unit product costs.

Segmented Income Statements

Financial reports that show income, expenses, and profitability for different parts of an organization, such as departments or products.

Common Fixed Costs

Costs that remain unchanged in total for a given time period, despite variations in activity level.