Which of the Following Is Not Considered Effective in Achieving

question 18

Multiple Choice

Which of the following is not considered effective in achieving and maintaining service quality?

• A) Encouraging service providers to be highly visible in dealing with customers.
• B) Establishing peer groups among service providers to foster teamwork and a sense of pride.
• C) Installing a system of incentives that emphasizes quality.
• D) Increasing supervision of service providers.

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Definitions:

Beta

In statistics, it often refers to the probability of making a Type II error, or in finance, a measure of how much a stock's price could move in relation to the market.

Type II Error

A statistical error that occurs when a false null hypothesis is not rejected, implying that a true effect is missed.

Type I Error

A mistake wherein a true null hypothesis is incorrectly rejected, commonly termed as a "false positive."

Alpha

In statistics, often refers to the significance level used in hypothesis testing, typically set at 0.05 or 0.01, representing the probability of incorrectly rejecting the null hypothesis.