Which of the Following Is Not a Reason That a Service

question 1

Multiple Choice

Which of the following is not a reason that a service guarantee works?

• A) Encourages individual employees to set their own standards.
• B) Generates reliable data on poor performance.
• C) Builds customer loyalty.
• D) Forces a firm to identify failure points.

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Definitions:

Progressive Discipline

A process by which an employer provides a series of warnings or disciplinary actions to an employee for violating company policies or performance standards, with the goal of improving behavior or performance.

Termination Offence

An action or behavior by an employee that is considered severe enough to justify immediate dismissal from their position.

Guilty

The legal status of a person who has been convicted of a crime or misdemeanor, proving their responsibility for the offense.

Positive Discipline

A workplace discipline strategy focusing on constructive feedback and encouraging positive behavior change rather than punishment.