Which of the Following Is Not True of a Walk-Through

question 2

Multiple Choice

Which of the following is not true of a Walk-through Audit?

• A) Focuses on five dimensions of service package.
• B) Emphasis is on evaluation of each stage of service delivery.
• C) Survey is completed at customer convenience.
• D) Survey usually conducted by operations personnel.

---

Definitions:

Confidence

The belief in one's abilities or qualities, ensuring self-assurance in one's actions and decisions.

Correctness

Adherence to accuracy, truth, or what is considered right or appropriate in a particular context.

Misunderstanding

A failure to understand something correctly, leading to conflicts or confusion among individuals or groups.

Distortion

The act of misrepresenting or altering information, facts, or figures in a way that creates a misleading impression.