In the Context of the Service Encounter Triad, the Trade-Off

question 44

Multiple Choice

In the context of the service encounter triad, the trade-off between the service organization and the contact personnel is one of

• A) efficiency-versus-satisfaction.
• B) Efficiency-versus-autonomy.
• C) perceived control.
• D) Autonomy-versus-satisfaction.

---

Definitions:

Building Block

Predefined pieces of text or formatting that can be inserted into documents to facilitate document creation.

Small Square

A geometric shape or figure that is significantly smaller in area compared to standard squares, often used in graphic design and user interface elements.

Corner of a Table

The point at which two edges of a table meet, often referred to in the context of layout, design, or spatial arrangement.

Previous Cell

Refers to the cell immediately above or to the left of the current cell in a spreadsheet or grid-like layout.