The Service Process Matrix Classification Consists of Four Categories of Services

question 8

Multiple Choice

The service process matrix classification consists of four categories of services. Which one of the four features listed below is not included in this classification?

• A) Service factory.
• B) Service shop.
• C) Public service.
• D) Professional service.

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Definitions:

Conversion Disorder

A mental disorder characterized by the presence of neurological symptoms, such as blindness or paralysis, that cannot be explained by medical evaluation.

Physical Symptoms

Observable or perceivable signs of a possible medical condition experienced by an individual.

Physiological Basis

The underlying physical and biological principles that explain an organism's behavior or bodily function.

Dissociative Identity Disorder

A severe form of dissociation, a mental process which produces a lack of connection in a person's thoughts, memory, and sense of identity.