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question 200

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Definitions:

Negative Message

A communication that conveys denial, refusal, or an unfavorable outcome to the receiver.

Sincere

The quality of being genuine, honest, and free from pretense or deceit in communication or actions.

Refusing Claims

The act of denying or disputing allegations, demands, or claims, often in legal or commercial contexts.

Requests For Adjustment

Inquiries or demands made by customers or clients seeking correction of a mistake, refund, or compensation.

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