The Manager of the Customer Service Department at a Bank

question 20

Multiple Choice

The manager of the customer service department at a bank can hire employees with a high school degree (HS) who earn $10,000 annually or employees with a bachelor's degree (B) who earn $20,000. The manager wants to maximize the number of customers served given a fixed payroll.

$\begin{array}{lll}& \text {Number of Adaitional Customers Served }\\ \text { Worker}& \text {High School Degree }& \text {Bachelor's Degree }\\1 s t & 80 & 90 \\2nd & 60 & 80 \\3 r d & 50 & 60 \\4 t h & 40 & 40 \\5 t h & 35 & 35 \\6 \text { th } & 30 & 25\end{array}$
-If the manager has a payroll of $80,000, how should the budget be allocated in order to maximize the number of customers served?

• A) Hire two HS and three B.
• B) Hire four HS and two B.
• C) Hire one HS and two B.
• D) Hire three HS and one B.
• E) none of the above

Understand Jung's contributions to the psychology of the unconscious, including the dichotomy of the personal and collective unconscious.

Recognize Adler's theories on individual psychology, including the concepts of overcompensation and the inferiority complex.

Comprehend the distinctions and interrelations between various psychodynamic theories.

Acknowledge the impact of early childhood experiences on personality development as per psychodynamic theories.

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Definitions:

Agreeability

A personality trait characterized by cooperativeness, friendliness, and compassion towards others.

Five-Factor Model

A model that describes human personality using five broad dimensions: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Leadership Emergence

The process through which someone becomes recognized as a leader by others within a group or organization, often due to their actions, characteristics, or abilities.

Followership

The behaviors and actions of individuals who follow or support a leader, contributing to the achievement of the group’s objectives.