The Manager of the Customer Service Department at a Bank

question 106

Multiple Choice

The manager of the customer service department at a bank can hire employees with a high school degree (HS) who earn $10,000 annually or employees with a bachelor's degree (B) who earn $20,000. The manager wants to maximize the number of customers served given a fixed payroll.

$\begin{array}{lll}& \text {Number of Adaitional Customers Served }\\ \text { Worker}& \text {High School Degree }& \text {Bachelor's Degree }\\1 s t & 80 & 90 \\2nd & 60 & 80 \\3 r d & 50 & 60 \\4 t h & 40 & 40 \\5 t h & 35 & 35 \\6 \text { th } & 30 & 25\end{array}$
-If the manager's payroll is $120,000, what should be done to maximize the number of customers served?

• A) Hire six HS and three B.
• B) Hire five HS and five B.
• C) Hire four HS and four B.
• D) Hire two HS and five B.

---

Definitions:

Long-term Memory

A type of memory that can store an unlimited amount of information for a potentially indefinite length of time.

Sensory Memory

The shortest-term element of memory, it allows the ability to retain impressions of sensory information after the original stimuli have ended.

Chunking

Chunking is a cognitive strategy for organizing information into manageable units or chunks, making it easier to process and remember.

7 Plus or Minus 2 Rule

A cognitive principle suggesting that the average person can hold 5 to 9 items in their working memory.