The Manager of the Customer Service Department at a Bank

question 20

Multiple Choice

The manager of the customer service department at a bank can hire employees with a high school degree (HS) who earn $10,000 annually or employees with a bachelor's degree (B) who earn $20,000. The manager wants to maximize the number of customers served given a fixed payroll.

$\begin{array}{lll}& \text {Number of Adaitional Customers Served }\\ \text { Worker}& \text {High School Degree }& \text {Bachelor's Degree }\\1 s t & 80 & 90 \\2nd & 60 & 80 \\3 r d & 50 & 60 \\4 t h & 40 & 40 \\5 t h & 35 & 35 \\6 \text { th } & 30 & 25\end{array}$
-If the manager has a payroll of $80,000, how should the budget be allocated in order to maximize the number of customers served?

• A) Hire two HS and three B.
• B) Hire four HS and two B.
• C) Hire one HS and two B.
• D) Hire three HS and one B.
• E) none of the above

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Definitions:

Peer Pressure

The influence exerted by a peer group in encouraging a person to change their attitudes, values, or behaviors to conform to group norms.

Descriptive Norm

Social norms that describe what is typically done in a given context, influencing individuals' behavior by providing information about what is considered normal or typical behavior.

Consistency Motive

The desire to maintain uniformity in one's attitudes, beliefs, and behaviors over time.

Affiliation Goal

An individual's aim to build, maintain, or restore positive relationships with others.